Refund policy

Returns 
Our return policy lasts 14 days. If 14 days have gone by since the arrival date, unfortunately we can’t offer you a refund or exchange. 
You will be responsible for paying for your own shipping costs for returning your item. When you receive the refund, the cost of return shipping will be deducted from your refund. 

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Items that were given for free must also be returned. 

Additional non-returnable items: 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at global_cs@mixsoon.us

Defective items
We can only offer compensation if that certain item was purchased within 3 months from the day you inquired to the customer service. 

Also, please be noted that in some cases the items may not be confirmed as defective, as it is a matter of the application process. 

Therefore, there may be cases where we ask for video / photo proofs. We appreciate your cooperation on this matter. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at global_cs@mixsoon.us. 

Exchanges based on change of mind reasons will be available only if the customer pays for the round trip shipping fee.
In other words, you will be responsible for paying for your own shipping costs for returning your item. When you receive the refund, the cost of return shipping will be deducted from your refund. 

Contact Info.

Contact Email: global_cs@mixsoon.us