Shipping policy

STANDARD AND EXPEDITED DELIVERY

All mixsoon products are shipped to you via UPS and USPS.

Duly note that there may be delays in shipping time for unforeseen factors that occur during the shipment process. However, for the majority of the time, your packages will arrive within the mentioned period.

***You can preview the total shipping cost of your order at checkout.
***Please note that all prices on the website are listed in USD.

MISSING OR LOST PACKAGES

If you find yourself without a package when your shipment status reads "Delivery Complete", reach out to us at global_cs@mixsoon.us right away. Upon the submission of your request, a mixsoon representative will promptly get in contact with you.

***To receive a full compensation on your lost package, it is indispensable that you notify mixsoon within a month of the claimed delivered date, since we only retain your shipping records for up to a month.

PACKAGES RETURNED DUE TO CUSTOMER'S ABSENCE/UNCLEAR ADDRESS

From time to time, a missed delivery or failed delivery attempt does happen due to your absence at the time of delivery or an incomplete/unclear address.

To prevent such mishappening, our team will reach out to you via email to notify you of this issue. If, despite our efforts to get in contact with you to resolve this issue, you don't respond to us promptly, the package will be returned to us, and you will receive a refund payment with the return fee deducted.

***Please understand that time is of the essence for a full refund, as mixsoon complies with UPS and USPS policies on the possible days of storage for pending packages.

NOTE: We do not edit the address that the customer has provided, without the confirmation from the customer. The address on the shipping label is printed out exactly as the customer has written when placing the order. 

If the customer's personal information was provided incorrectly when placing the order, and the package retruns to the seller, the round trip fee will be deducted from the refund.

 

IMPORTANT NOTICE

It is our utmost priority to have your packages delivered quickly and reliably. Ergo, we highly recommend that you require a signature upon delivery to confirm the completion of your delivery. A contactless delivery, though convenient and efficient, cannot ensure the safety of your packages and as stated in our policy, mixsoon is not liable for accidental destruction of, loss of, or damage to the packages after shipping.